Privacy Policy
 

Effective date: October 7, 2026
 

Haven Fresh Cleaning ("Haven Fresh," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit havenfreshcleaning.com, request a quote, book a service, or communicate with us, and how we use and protect that information. By using our website or services, you agree to this Privacy Policy.
 

1. Information We Collect

Information you give us. When you request a quote, book a cleaning, create an account, or contact us, we may collect:

• Name, phone number, and email address

• Service address, and details about the property (size, number of rooms, condition, pets)

• Entry instructions, such as key, lockbox, gate, or alarm codes

• Scheduling preferences and special instructions

• Payment information, which is collected and stored by our payment processor (see Section 4)

• Messages, reviews, or feedback you send us

Information collected automatically. When you visit our website, our website platform may automatically collect technical information such as your IP address, browser type, device type, pages viewed, and the site that referred you. This is collected through cookies and similar technologies.

Information from service visits. Our team may take before-and-after photos of cleaned areas for quality control and to resolve service or damage concerns.
 

2. How We Use Your Information

We use your information to:

• Provide quotes and schedule, perform, and manage cleaning services

• Access your property as you have instructed

• Process payments, fees, and invoices

• Send appointment confirmations, reminders, and service updates by phone, text, or email

• Respond to your questions, requests, and feedback

• Handle satisfaction guarantee and damage claims

• Send occasional promotions or service offers, if you have agreed to receive them

• Improve our website and services

• Comply with legal obligations and protect our rights
   

3. Entry Codes and Property Access

We treat keys, lockbox codes, gate codes, and alarm codes as confidential. They are shared only with the team members assigned to your service and are used only to access your property for scheduled cleanings. When you end service with us, we will return any keys and delete stored access codes upon request. We recommend changing any codes after service ends.
 

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We share information only as needed to run our business:

• Our cleaning team: Team members assigned to your service receive the details needed to do the job, such as your name, address, entry instructions, and special requests.

• Service providers: We use trusted third-party tools to operate our business, including our website platform (Wix), online booking and scheduling software, payment processing, invoicing, and email and text messaging services. These providers may access your information only to perform services for us.

• Legal requirements: We may disclose information if required by law, court order, or to protect the safety, rights, or property of Haven Fresh, our team, our clients, or others.

• Business transfer: If Haven Fresh is sold or merged with another business, client information may be transferred as part of that transaction, subject to this Privacy Policy.
   

Full credit and debit card numbers are handled by our payment processor and are not stored on Haven Fresh's own systems.

5. Text Messages
If you provide your mobile number, you agree to receive text messages from Haven Fresh about your quotes, appointments, and service. Message frequency varies. Message and data rates may apply. Reply STOP to opt out of text messages at any time, or HELP for help.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties, except service providers who help us deliver the messages.
 

6. Cookies and Website Analytics

Our website uses cookies and similar technologies to keep the site working properly, remember your preferences, and understand how visitors use the site. Our website platform may also use cookies for its own analytics and security purposes. You can block or delete cookies through your browser settings; some parts of the website, such as booking or your account, may not work properly if you do.
 

7. Social Media

Our website links to our Facebook and Instagram pages. If you interact with us on those platforms, their own privacy policies apply. We do not post photos of your home, your address, or identifying information about you on social media without your permission.
 

8. How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards to protect your information, including limiting access to the team members and providers who need it. No method of transmitting or storing information is completely secure, so we cannot guarantee absolute security. If we learn of a security breach that affects your personal information, we will notify you as required by Illinois law.
 

9. How Long We Keep Information

We keep your information for as long as you are a client and as long as needed afterward for billing, tax, legal, and recordkeeping purposes. Service photos are kept only as long as needed for quality control and to resolve any claims. When information is no longer needed, we delete it or make it unidentifiable.
 

10. Your Choices

• Access and correction: You may ask to see or correct the personal information we have about you.

• Deletion: You may ask us to delete your information, except where we need to keep it for legal, tax, or billing reasons.

• Marketing: You may opt out of promotional emails or texts at any time by using the unsubscribe link, replying STOP, or contacting us. You will still receive messages about scheduled service.

• Account: If you have an account on our website, you may update your information by logging in or by contacting us.
   

To make a request, contact us using the information in Section 13. We may need to verify your identity before completing a request.
 

11. Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us and we will delete it.
 

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date. Continued use of our website or services after an update means you accept the revised policy.
 

13. Contact Us

If you have questions about this Privacy Policy or want to make a request about your information, contact us:

Haven Fresh Cleaning
Crystal Lake, IL 60014
Phone/Text: (847) 565-2220
Website: havenfreshcleaning.com